FAQs
ZhongLian has set up some regulations and plans to deal with such an issue. Once you receive the Pharmaceutical Machinery, Packaging Machinery and find it imperfect, please notify us the first time. ZhongLian has a tracking process for the finished products that are exported. It means that we can find relevant records in the shortest time, find a suitable solution, and develop corresponding measures to effectively prevent those problems from happening again. Every procedure will be checked on by our QC inspectors to find out what leads to the problem. Once the cause is confirmed, we will make compensation or seek other measures to satisfy you.
ZhongLian works shoulder-to-shoulder with you to customize the products to your needs and objectives. First of all, we will perform a needs assessment. Designers, R&D technicians, and workers involved in the process will discuss the plan for customizing the products together. To identify that uniqueness and cater to customers are the recipes for us to win over other competitors. Then, a sample will be made based on the confirmed sketches and delivered to you in a timely manner. After getting the confirmation and establishing a formal partnership with you, a mass customization process will start.
Based on the internal structure, properties of the product, or other technical reasons, some parts of the product can't be changed or customized very easily. We recommend you contact us and tell us your needs about Pharmaceutical Machinery, Packaging Machinery as specifically as possible. Our R&D engineers and product designers will analyze your requirements and make effective plans. Our in-house capabilities can help turn your original ideas or concepts into reality - a final customized product. Since established, we have helped many customers meet the challenges they are faced with by customizing our products.
Yes, ZhongLian can provide customized service regarding our product - Pharmaceutical Machinery, Packaging Machinery. In the world of unified products or services, customers have started to look for something different - the products have unique designs, shapes, colors, and so on, so as to enhance their brand awareness. We want your products to be the best and the most unique they can be. Combining the best ideas of our product designers and the best skills of our engineers, we keep your products at the optimum level and make you satisfied.
ZhongLian provides warranty service related to the Pharmaceutical Machinery, Packaging Machinery. If you experience quality problems with your products and would like to get your products repaired or replaced, please feel free to contact us. Our service team, consisting of several professionals, is fully committed to assuring you enjoy a positive & rewarding experience through the implementation of the after-sales warranty service. To tell the truth, all the products we've developed have been put to the strict chemical and physical tests. Only those products that can withstand the toughest conditions can be shipped out of our factory.
This answer to this question can be found at the "Product Details" of our official website, or through contacting us. Within the warranty period, ZhongLian will conduct repairs or replacement free of charge if the following conditions occur: malfunction as described in the contract at the time of purchase, defective components, defects in workmanship, etc. However, as for the damage due to misuse, abuse, negligence, or casualty (e.g., fire), acts of God (including but not limited to lightning, flood, tornado, or hurricane), and consumable parts, we are not liable for offering the warranty service.
You may ask for the information about the extended warranty of Pharmaceutical Machinery, Packaging Machinery from our staff. This warranty is valid for products selling worldwide. Our product enjoys a warranty repair service, and it's usually worth getting. After repair, the product should be returned to you in good-as-new condition. Sometimes, the extended warranty never used. Buying an extended warranty is similar to buying health insurance, which we might never need, but we all know that "precaution is better than a cure". In cases of a large repair bill, an extended warranty acts as a savior and covers all the expenses.
We will send your the video or some question to confirm your demand. if the machine is suitable for you, we will make a detail project for you. You can send us sample to us and we will take a video for you. Or we also welcome you take the sample by yourself to our factory to see the machine effect.
We are the manufacturer, and have been in industry for more than 20 years. Welcome to visit us.
You can pay by T/T or LC, or by Alibaba`s trade assurance service, or by the West Union, or in cash.
Before the delivery, we will test the machine. When we make sure it run faultlessly, we will send you machine’s pictures and videos. Or You can come to us to check by yourself, or by the third party inspection organization contacted by your side.
We are the VIP member in ALIBABA. Please note our above business license and certificates. And if you don't trust us, you can use Alibaba’s trade assurance service or by LC.
Contact Us
Add: Taoping Road 74RM + 397, Zaitouhe District, Liaoyang City, Liaoning Province, China. Postal Code: 111005
Contact person: Emily Peng
Tel: 86+419-2195248
WhatsApp: 86+13504199146
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