FAQs

How about Pharmaceutical Machinery, Packaging Machinery after-sales service?

Customer aftercare is important for any business, especially for those small- and mid- businesses where every client counts. ZhongLian is one of those businesses. We provide a wide range of top-quality after-sales services and help customers get the most out of your Pharmaceutical Machinery, Packaging Machinery. The services cover design, installation, and other types of after-sales service, all of which are supported by our after-sales service team. It is made up of several experienced staff who are proficient at communicating in English, have a deep understanding of the internal structure of our products, and are patient enough.

What services are offered for Pharmaceutical Machinery, Packaging Machinery?

Except for the product, service now plays a more important role in contributing to company development and improving company competitiveness. At ZhongLian, a wide range of service items are offered to customers, the contents of which include installation guidance, after-sales repair, and maintenance support, etc. Our after-sales team is always ready to offer you assistance in terms of those aspects. We also offer some tailor-made services regarding the product dimensions and colors, and support logo printing design for your brand promotion.

Are we informed about Pharmaceutical Machinery, Packaging Machinery weight and volume after shipment?

Of course. The freight cost is determined by the volume and weight of the packed cargo. Different modes of transport also charge differently for the same quantity and weight of products. For example, if you are in an urgent need of the products and prefer to choose air transportation, a pricing technique - the volumetric weight, for commercial freight transport, needs to be adopted. Our partner - logistics company, will provide the exact dimensional weight including the length, width, and height, and also the weight of the Pharmaceutical Machinery, Packaging Machinery box.

Can our logo or company name be printed on Pharmaceutical Machinery, Packaging Machinery?

Yes, we design and print the best custom products to meet the unique marketing and promotional needs of any business. ZhongLian can have the logo or company name printed on Pharmaceutical Machinery, Packaging Machinery. Here at our company, every order including personalized order will receive attention from our dedicated customer service team. The team is made up of several professionals in the industry who bear creative ideas in mind and can turn customers' ideas and concepts into reality. You don’t have to lift a finger other than to send us your ideas and requirements. We’ll take care of the rest!

May ZhongLian offer warehousing services?

If requested, ZhongLian is glad to offer warehousing services for you. The services cover a wide range of businesses which include order fulfillment, returns management, packaging, specialty wrapping, transportation, logistics support, customized logistics process, etc. Our team of logistics experts would consult with you and understand your business requirements minutely and come up with a warehousing and logistic process that is custom-tailored to fit your business requirements accurately. It would help in cutting down costs, and enhancing profitability. We've also partnered with a provider of warehousing services offering rational and consistent services from reception to shipment.

How about ZhongLian shipping services?

Since the day ZhongLian chose to do export business, we have been working with reliable freight companies together for delivering every product and every cargo to customers' hands safe and sound. We support not only maritime transport but also road, air, and other modes of transportation. These multiple options can better satisfy customers' needs. We promise to deliver custom global shipping, supply chain management, and logistics services that allow your businesses to run as effectively and profitably as possible.

What are ZhongLian shipping modes?

ZhongLian prides ourselves on having a selection of shipping options offered to you. Based on the delivering points and customers' actual needs, the transportation way may vary. At present, there are mainly two kinds of shipping modes commonly adopted by businesses. Specialized cargo aircraft are used to ship freight quickly and efficiently between and within countries. Due to the higher cost of air freight, it is often used only for most critical shipping needs. Maritime transportation is the most commonly used now among global businesses. The ocean-going vessels move goods between international ports in the global supply chain. Normally, we suggest the second way.

Does ZhongLian have forwarder?

ZhongLian believes that the success of the international business is heavily dependent on choosing the right freight forwarder. We're lucky to have got reliable forwarder partners working with us for years. They are professional. Rich experience in the industry allows them to deal with shipping issues like dockworker strikes, port shutdowns, cargo reroutes, and customs. They are all-powerful. They usually provide a full range of services including tracking inland transportation, preparation of shipping and export documents, and negotiating freight charges. Thanks to their help, your goods can be delivered to their destination smoothly.

How can I track my Pharmaceutical Machinery, Packaging Machinery?

Once your Pharmaceutical Machinery, Packaging Machinery has been shipped out of our factory, you'll receive a tracking number given by the logistics companies to us. You can use the number to follow your package. We promise on-time delivery to every customer though sometimes holidays or severe weather conditions may happen. We do our best to guarantee that your goods will be delivered to you in a fast and safe way. We recommend you to keep a close eye on your order's tracking number. If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Service Center.

What port of loading available for Pharmaceutical Machinery, Packaging Machinery?

We strategically choose the port located close to our factory. Considering the proximity first, we can cut down the transportation cost. Also, the port we choose to deliver Pharmaceutical Machinery, Packaging Machinery is equipped with sound and advanced infrastructure which ensures high efficiency of loading and unloading. We have confirmed that the port has strong relationships with regulators and legislators, making sure it is compliant with federal security initiatives and runs legally. More importantly, the port is ensured to have enough capabilities to eliminate congestion and have streamlined procedures to reduce loading/unloading times and prevent delays.

What to do if Pharmaceutical Machinery, Packaging Machinery is damaged during shipping?

Please inform the freight forwarder and contact us first of all. Do not pick up the goods, and please wait patiently until ZhongLian arranges third-parties to inspect of the goods, issue a report, and make a written certificate. At the same time, prepare the documents to claim. The original bill of lading, unloading document, cargo damage test report, proof claims, and other documents can prove the cause of the cargo accident, the degree of loss, etc. Once the cause of damage is confirmed, you have your right to claim for compensation. We, as a seller, do our best to pack every product as firmly and stably as possible.

What to do if it is incomplete Pharmaceutical Machinery, Packaging Machinery delivery?

Once you find the quantity of Pharmaceutical Machinery, Packaging Machinery not consistent with the number you want, the first you need to do is to notify us. Several reasons may lead to this problem. For example, due to the severe weather condition or unintentional mistakes made by people, the delivered cargo may be lost on the way. Please don't pick up the delivery first but contact us. ZhongLian ensures that the number of products is counted one by one and every product is carefully packed to prevent the damage because of bumps along the way.